Troubleshooting & Support
Something not working as expected? Use this quick checklist to resolve the most common issues in minutes. If you still need help, our team typically replies within 1 business day (Mon–Fri).
Quick Fix Checklist (try these first)
- Refresh the page (Cmd/Ctrl + R) and ensure you’re logged in.
- Log out & back in to refresh access tokens.
- Clear cache or use a private/incognito window.
- Try another supported browser (Chrome, Firefox, Safari, Edge), and disable aggressive extensions (ad/script blockers) for this site.
- If on Wi-Fi, toggle to another network or mobile hotspot briefly.
Login & Account Access
- Can’t log in? Reset your password from the Login page. Check spam for the reset email.
- Looping back to login? Clear cookies for startupdevkit.com, then log in again.
- Signed in but still seeing locked items? Log out, hard refresh, and sign back in from Dashboard.
Lessons Won’t Mark Complete
- Scroll to the bottom and click Mark Complete. Wait for the page to confirm.
- Refresh the page; if still stuck, clear cache or try another browser.
- Confirm your membership includes the course (see Membership & Access).
- Post details (course + lesson link + screenshot) in the Contact Us Page for a quick hand.
Lesson or Course Shows as Locked
- You might be on a plan that doesn’t include that course, or your trial ended.
- Make sure the previous lesson is marked complete.
- Check your plan under Account → Manage Membership and upgrade if needed.
- Freemium users see only the first half of each Resource Library page; trials unlock more.
Progress Missing or Not Updating
- Your progress is saved when you’re logged in. If it looks missing, log out & back in.
- Try a different browser to rule out local caching.
- If you upgraded from a trial, progress carries over—no action needed.
Focus Mode Navigation
- In a lesson, hover your avatar (top-right) to open the full menu.
- Jump back to Dashboard or My Courses anytime.
Billing & Cancellations (Quick Reminders)
- Cancel program membership: Top menu → Account → Manage Membership (no email needed).
- Cancel mentoring: Email [email protected] (handled via a separate Stripe portal).
- Refunds: Within 21 days for members who did not start with a free trial. No refunds if you joined via trial. Mentoring is non-refundable (credits may apply per rescheduling policy).
Ask for Help (Forums Preferred)
Post in the forums so others benefit from the answer. For private matters, email us.
- Forums (preferred): General Discussion
- Email: [email protected]
- Response time: within 1 business day (Mon–Fri)
- Live chat help-bot: coming soon for quick triage
Best Practices for Fast Answers
Use this template when posting in the forum or emailing support:
- Goal: What you’re trying to do
- Context: Where you are (course/lesson/page)
- What I tried: Steps you took already
- Blocker: The exact error or behavior
- Links/Screenshots: Include URLs and images if possible
Community Norms (Short Version)
- Be respectful and constructive; no spam or solicitation.
- Protect confidentiality; share only what you intend to be public.
- Stay on topic; include enough detail to help others help you.
- Moderators may edit/remove posts; repeat violations can lose access.