Frequently Asked Questions
Access and Plans
Why is a lesson or page locked for me?
Common reasons:
- You are not logged in or your session expired.
- You are on a plan that does not include that course, lesson, or page.
- Your free trial ended.
- You have not completed the prior lesson yet.
Start here: Membership and Access Help. If you upgrade later, your saved progress remains tied to your account.
What does the Lite plan include?
Lite gives you partial access so you can explore StartupDevKit before committing. In general, Lite includes limited previews of select content and partial access to member areas such as the Resource Library.
For the most accurate plan details, see:
Membership and Access Help and Member Perks and Benefits.
What is the Incubator vs the Accelerator?
Incubator is designed for early stage founders who want to validate and build a strong foundation. Accelerator is designed for founders who want to move faster toward launch, traction, and fundraising readiness.
For a clear breakdown, see: Program FAQs.
Do trials include the Resource Library and member areas?
Trials are designed to let you evaluate program fit. Access during a trial may include expanded access to resources and early lessons of your chosen program course. Exact inclusions depend on the active trial and plan.
Courses and Progress
Where do I access my courses?
Open the Courses hub here: Courses.
How do I track progress?
Your progress is saved automatically when you are logged in. Use the course interface and click Mark Complete when you finish a lesson.
My lesson will not mark complete.
Try this in order:
- Confirm you are logged in, then refresh the page once.
- Clear cache or open an incognito window.
- Try another browser and disable aggressive extensions temporarily.
If it still fails, use the Support page and include the lesson link.
Focus mode hid my menu. How do I navigate?
If a menu is minimized in focus mode, scroll or move your cursor near the navigation area to reveal it. If you still cannot access navigation, open a new tab and go directly to /dashboard.
I finished my trial. What happens to my progress?
Your progress remains tied to your account. If you upgrade later, you can continue where you left off.
Learning Tracks, Kits, Tools, and the Resource Library
What are Learning Tracks?
Learning Tracks are guided paths designed to reduce overwhelm and tell you what to do next based on your stage.
Open them here: Learning Tracks.
What are Startup Kits?
Kits are downloadable templates and frameworks that help you move faster with less guesswork.
Browse them here: Startup Kits.
What is the Startup Tools Directory?
The Tools Directory helps you discover and compare tools by category and stage so you can choose tools without wasting time or money.
Open it here: Startup Tools Directory.
How does the Resource Library work?
The Resource Library contains curated guides and resources across startup building topics.
Visit it here: Resource Library.
AI Startup OS
What is the AI Startup OS?
The AI Startup OS is an intelligent system for building, planning, and evolving your startup with AI guided canvases and personalized execution roadmaps.
Open it here: AI Startup OS.
Does AI Startup OS access vary by plan?
Yes. Access and usage limits may vary by plan. If something appears locked, check your plan or contact support with the page link.
Billing and Cancellations
How do I cancel my membership?
Go to your account page and manage membership from there:
Do you offer refunds?
Refunds are available within 21 days for members who did not start with a free trial. No refunds are available for members who started with a trial. Mentoring is non refundable (credits may apply per policy).
Can I upgrade or downgrade?
Yes. Changes typically apply immediately. If prorated credit applies, it will be reflected automatically.
Mentoring
Is mentoring included?
Mentoring is a paid add on. Membership is required.
Learn more here: Mentoring and Mentoring Help.
How do I cancel mentoring?
Email [email protected]. Mentoring is handled separately from program membership.
Teams and Enterprise
How do team accounts work?
Team plans may include additional seats managed by a parent account. If your plan includes team seats, teammates join using an invitation or sponsorship code provided by the parent account.
Do you offer enterprise or institutional plans?
Yes. Custom plans are available for universities, venture firms, and accelerators. Contact us here:
Support
Where do I get help?
Start with the Help Center and Troubleshooting:
Completion and Certificates
Do you provide completion certificates?
Not yet. Certificates may be added in the future for specific plans. For now, members can track progress using lesson completion and deliverables checklists.