Support for Members

Welcome to our support page for members.

Our hours of operation are M-F, 9AM to 5PM EST.

You are a valued member and we will work to resolve any issues and answer questions that you have in a timely fashion.

There are five different kinds of support we offer for our members:

For technical support, please describe the following:

  1. What you were doing
  2. The expected result from the action
  3. The actual result of what happened. Please share any error messages if they occurred on your screen.
  4. Please hit F12 or right click your mouse and click on inspect, then take a screenshot of the error message.
  5. Send this information to [email protected].

We apologize for any inconvenience this technical issue has caused you.

We’ll get back to you as soon as possible to help resolve the problem. Thank you!